Passive Income | Inner Circle Technical Support Update (and Bonus) | Continuity Income

Inner Circle Technical Support Update (and Bonus)

It’s been an insane couple of days. The technology has been a major headache – and there are still members who haven’t been able to login to the site. I can’t begin to tell you how sorry I am. I work my butt off to deliver the best customer support – and I dropped the ball on this one. Big time. No excuses. Just poor execution.

We are starting fresh. If you cannot login, just email continuitysupport@gmail.com. If you haven’t been able to get in, make sure to tell us the following

*First name
*Last name
*Username (if you didn’t choose one yet)
*Password you would like (at least 8 letters and/or numbers)
*If you took the Inner Circle trial

We have brought on 3 more support staff to get caught up. Please send us an email and we’ll get back to you right away. If you have previously emailed and not heard back yet, please EMAIL this NEW ADDRESS.

Here’s a video with an update (plus an “I’m Sorry” present from me)

Remember, even if you emailed us in the past, please contact us again at continuitysupport@gmail.com. We’ll get right on it!

This entry was posted on Monday, November 2nd, 2009 at 7:20 pm and is filed under Announcements. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

dougdowling

have you fixed problems have not received any reply re set up error
how do I down load the training
Order ID: 151327483
Date: Mon Nov 02 03:34:32 -0500 2009
Payment Type: Visa
Order Status: Accepted
doug@ppspromotions.com.au

inyah11

Hi Rayn,

I love all your free videos. I'm still having trouble logging in. It say's hello Ruth. I can update my member's profile but like a dog at the feet of the master during a Thanks Giving Feast I keep on getting the please log in when I already am and it says I have to be a inner circle member... which I am. ;-] Help please!

bp731

People who are giving Ryan a hard time because of some technical glitches should just chill out. Man $1.00 is no reason to throw a hissy fit. I already contacted billing a tech support but I might post it here because they are taking forever to answer a single request. I am going to have to start sending a new message every day. However, I do have a suggestion to reduce your message volume below.

Just Some Suggestions:

It would be nice to know what exactly I am signed up for as far as recurring payments after my trial.

Set up a "my account" section and allow me to feel in control of my account. To stop the influx of wanted phone calls and emails coming in constantly, then provide the ability to cancel subscriptions, newsletters, and other aspects associated with memberships.

Also, since I am already logged in to the site, why does the site keep asking me for my name and email on every webpage? Tech support should get rid of the red banner across every page after the log-in page. It's bugging me and taking up space. For now I will try to adjust my screen size.

Sue Smith

Cannot access videos

Jusan

Thank you for taking the time to post this sort of info.

The lady

What gives? You can send me an email; I use that to try to obtain my password (which has also 'disappeared', and am told "ERROR: There is no user registered with that email address". This makes no sense as I paid my $1

ryanlee

I saw your order went through - but not the membership setup.

We are just about caught up with all the emails. Just contact me with your username, password (at least 8 letters) to continuitysupport@gmail.com - and we'll get you setup within 24 hours (hopefully, much quicker than that - just covering my bases!)

jameshessler

HI Ryan,

You rock...thanks again so much for your ideas and also your gift to the community. Excited is not the word...and as yet I havent taken up full memebership, but when I launch...I will...street performing (check out James James The Tartan Trickster on Youtube)isnt paying so much now...
Ver Best Regards

James James

Live Life & Love It...Love Life & Live It

greggluhring

Thanks Ryan, Can't complain too much about a dollar that's going to charity. Looking forward to the content and good luck on your new school!

juantm

Hi Ryanhttp://www.facebook.com/tim.rudd1

Don't wary mate .Sometimes even airplanes felt down why not you. The most important is that every mistake give us the opportunity to learn and be better .And I can see that you are really taking care about customer service. I' sure I talk for many people when I say you make an excellent job after this.

Thanks
Juan Torres

Pamela Kirkland

Thanks Ryan and everyone on your end. I've learned a lot of different things from the Continuity summit that I didn't know before and have started putting some to use. We all know that sometimes things happen that we can't control and it's nice when someone says "hey, I'm sorry. Let me see what I can do to fix this etc., etc". That's how you build client care, that's how you build relationships.

jerrygoodwin

Hi Ryan,

You always come through in a big way, I for one was never concerned when I couldn't get in, I knew it would be fixed and that you would as usual way over-deliver. Keep up the great work.

Have a great day,

Jerry

David Duree

Hey Ryan-

I actually think this is a good example of - doing a good job- no one is always spot on and perfect. Good job recovering.

michaelmunson

You guys rock! I figured out the first day that Ineeded to sign in and out each time. No biggie.

Mistakes happen and I have always appreciated what you offer. All the best.
Michael Munson

Michael

Demitrea was GREAT at helping me get my problem resolved. I was able to speak with her on the phone, just minutes after I ordered the product, and she walked me right through everything!

While watching a couple of the videos, I did notice some skipping, and jumping around, but it's not such a big problem, so don't worry about it.

You can't beat the QUALITY of the information for the "$1 Buck" that we paid...

Thanks Ryan!

Mia

Thanks for your heartfelt video, Ryan. Demetria was fantastic in getting me squared away quickly so hopefully that means you now have less than 999 people to fix :) You're awesome.. Thanks for the great content and appreciate the extra bonus!

Roxanne

THANK YOU!!!

Susan Whitehead

Hey Ryan. Thanks for the update. Demetria was very quick to respond to my initial emails and then I didn't hear from her...now I know why! Will you be sharing what exactly went wrong with your system so the rest of us don't duplicate the errors?

Either way, I can hardly wait to get inside the videos. Got a continuity program in it's infancy and would love the inspiration!

Take care!

terry breedlove

Still not working - for some reason

mailly

Your info has been the missing link in my business success plan! Thanks...

Alex Mitchell

Hey Ryan,
don't sweat it man! We're all human. Everyone makes mistakes. The real test is what you do AFTER you realize a mistake has been made. I think you've successfully proven yourself! I'm looking forward to watching the videos.
Thanks Ryan,
Alex Mitchell

James_Howard

I only sent a ticket asking for support yesterday and you made a whole video page for me :-).

Have not been able to get anything as the payment page froze after taking payment but I got a welcome email, the info sounds good at least and for only $1 I think I can wait a while.

Thanks for sorting the problem for everyone so quick,

James Howard

Colin A. Taylor

Ryan and Team,

Look dude, I appreciate all your effort and that of your team as well. I've been devouring the content the last two days and it's top notch. Not really trippin' too much at all on this end. Things happen. You manned up and apologized so no biggie.

NOTE: Just a heads up for anybody though that might land on this page and wanna talk crazy. Ryan's team responded to me quickly and I was able to get access to the content no problem. So before you blast off, send the email as you were instructed and let them get the correct info back to you.

Anyway man, looking forward to the difference I know this information is going to make in my life! I'm well past the info junkie stage so if I'm giving something my time & energy then I'm certain it'll work as long as I work it.

Keep adding massive value and it is what it is. Peace & Blessings to you and yours!

Bill

Ryan, I'm sure if you would not have had the added stress and schedule of doing the L.A. gig where you would have been at your home base through this things would have gotten to this point sooner. Thanks again for coming through and the extra bonus! The content I have been watching and listening to so far has been great!

Show me the way

Ryan Lee

Internet Marketing

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Inner Circle Technical Support Update (and Bonus)

Ryan Lee - Internet Marketing